Returns Policy

We're confident that you'll love your new PRKR Active products as much as we do!

We have a 14-day return policy, meaning you have 14 days from receiving your item to request a return for store credit, which can be used to exchange your item. Refunds are only issued for faulty or damaged items.

Please note: Items purchased on sale are not eligible for exchange or returns.

 It is the customer’s responsibility to read and understand our store policy before purchasing.

Return Requirements

To be eligible for a return, items must be:
✔ Unworn and unused, with tags attached and in their original packaging
✔ Free from deodorant marks, makeup stains, lint, pet hair, or odours
✔ Neatly folded and in original condition

Important: If items are returned with deodorant, makeup, pet hair, or odours, a $20 cleaning fee will be deducted from your store credit.

By initiating a return, you acknowledge and agree to these requirements.

For all returns please email hello@prkractive.com

Exchanges

Exchanges are processed as store credit. Once your return is approved, you’ll receive store credit to place a new order for your desired item.

·       Return Shipping: The customer is responsible for return postage.

·       Lost Returns: PRKR Active is not responsible for lost or damaged returns in transit. Please keep your tracking details.

Faulty items

Check your order when it arrives! If it’s faulty, damaged, or incorrect, contact us immediately at hello@prkractive.com and we’ll sort it out.

·       Faulty items must be returned within 30 days.

·       If confirmed faulty, you’ll receive a replacement or refund, and we’ll cover return shipping.

·       After 30 days, faults are considered wear and tear and cannot be returned.

Not sure if your item is faulty?
Crease lines from folding during transit are normal and will disappear after washing or steaming.

Refunds & store credit

Refunds are only issued for items that are faulty, damaged, or purchased at full price with no discount code applied.

Items purchased on sale, during a promotion, or with a discount code are not eligible for a refund. These orders may still be returned for store credit if they meet the return requirements above.

If an item doesn’t fit or you change your mind, we offer store credit instead of a refund. Store credits are emailed once the return is approved. Please allow 3–4 business days for processing after your return is received at our warehouse (check your junk mail!).